Baby Little Planet sends orders Australia wide, Monday to Friday. Most items are sent via Australia Post or a local courier and larger items can require the use of a freight company.
All products on our website are supplied subject to availability. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and may offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.
Delivery times can vary due to reasons beyond Baby Little Planet’s control. If this is the case, Baby Little Planet would like to apologise in advance for any inconvenience this may cause. If this is the case our customer service team will contact you to advise E.T.A of delivery.
If you have received anything that is not correct, faulty or damaged please call us on (03) 9369 9770 or email firstname.lastname@example.org on receipt of the goods and we will discuss how to rectify this as quickly and as smoothly as possible for you. This may involve that we ask for a photo of the damaged product or we may request that the item be returned to us at. Depending on the item, we will advise you as to how we will rectify the situation and ensure you have the product as you require.
If the item has been delivered via courier, please check the external packaging on receipt of the goods to ensure the goods are in good condition. If you are in any doubt that the goods have been damaged, please do not sign the consignment note and do not accept the goods.
If we supply you with an incorrect product, we will send you the product you require once the incorrect product is returned to us. In the event of the incorrect product being shipped, you must contact our Customer Service Team within 48 hours on receipt of your goods.
All product warranties are manufacturer’s warranties. Manufactures are entitled to attempt to repair a product before offering a refund or exchange. Product assessments are required to determine the appropriate means of action for each individual sale. Warranty periods do vary for each product and this period commences from date of sale not the date of first use.
Any costs incurred by the customer to return the product for repair to Baby Little Planet will be the sole responsibility of the customer.
In addition to your rights under the Australian Consumer Law (ACL), if you would like to return an item because you have simply changed your mind, Baby Little Planet will offer you a store credit note (not a refund) including shipping or exchange for items returned within 14 days of purchase. This is provided that the item:
This does not apply to any clearance or discontinued items as well as any safety products such as car seats and their accessories. Some hygiene products are unable to be returned unless they are faulty.
In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order. All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.